PROFESSIONAL RECORD

Data, systems, and the work between them.

I work across data engineering, systems analysis, analytics, and process improvement - usually where understanding how the system behaves matters as much as the eventual solution.

Working range

Data engineeringPython, SQL, ETL/ELT, pipelines, validation, orchestration, AWS

Systems analysisRequirements, APIs, business rules, data mapping, testing, Agile delivery

InvestigationRoot cause analysis, reconciliation, production troubleshooting, observability

Operational improvementAnalytics, KPIs, forecasting, workflow analysis, continuous improvement

Experience

Causefield

Independent Consultant

Mar 2026 - Present

Restaurant operational data assessment

Analyzed sales, labor, scheduling, and data-quality information for a hospitality business, producing 30 findings and 10 prioritized recommendations from inconsistent operational data.
Built the restaurant operational assessment as a repeatable analytical framework that could be refreshed as new data became available rather than remaining a one-off spreadsheet exercise.

Well-drilling CRM systems analysis

Provided systems analysis and architectural guidance for a CRM under active development, documenting current state, mapping the lead-to-completion lifecycle, clarifying requirements, identifying technical debt and risks, and defining implementation milestones.

Workflow and data support

Performed targeted data wrangling and workflow analysis for small-business clients, improving the reliability and usability of operational information used for day-to-day decisions.

Shift4

Data Engineer II

Mar 2025 - Mar 2026

Enterprise merchant extract readiness

Designed configuration-driven readiness controls across seven production merchant extract pipelines, validating required upstream file receipt before extract generation and preventing processing when source systems were incomplete.
Built alerting and restart-safe orchestration for merchant extract pipelines, allowing failed runs caused by incomplete upstream data to resume after correction without creating downstream recovery work.

Merchant extract output validation

Automated post-generation validation of merchant extract outputs, including delivery status, row counts, schema types, and defined business or processing rules, eliminating approximately one hour per day of manual validation while preserving engineer investigation for discrepancies and other exception cases.

Transaction data-quality automation

Created automated transaction data-quality checks, including AWS Glue rules in YAML that surfaced orphaned and untimely transactions for operational review and alerting.

Application-facing pipeline performance

Optimized Redshift queries used by a Lambda-driven data pipeline that wrangled data for an application-facing view, reducing processing from more than 15 minutes to a few minutes and enabling consistent completion.

Duplicate transaction investigation

Investigated duplicate transaction data affecting application-facing views, traced a common symptom to two distinct root causes, quantified the affected populations, and separated the findings into actionable remediation work for engineering.

Shift4

Technical Business Analyst II

Apr 2023 - May 2025

Payment and extract systems analysis

Provided white-glove analytical support to Enterprise Account Management, using exploratory SQL to investigate unusual merchant-data behavior, answer ad hoc questions, and evaluate potential new uses for available data.
Translated ambiguous payment and extract problems into implementation-ready stories, source mappings, validation expectations, and acceptance criteria using SQL, logs, and cross-system reconciliation.
Became a technical resource for data engineers on query efficiency and transformation logic while developing Python-based validation and file-processing tools before transitioning formally into Data Engineering.

Choice Hotels

Technical Analyst III

Jan 2015 - Apr 2023

ChoiceEDGE central reservation platform

Translated legacy SOAP/C reservation-system behavior, existing documentation, and architect-approved decisions into API contracts, requirements, stories, acceptance criteria, JSON examples, and field constraints across ChoiceEDGE Shopping, Booking, Rates, and Inventory.
Used Java code tracing to compare ChoiceEDGE application behavior with the legacy C implementation, helping development and QA isolate discrepancies as ChoiceEDGE progressed through testing, its first reservation, controlled rollout, and production support.
Supported the ChoiceEDGE reporting transition by reconciling legacy Informix results with Kafka-fed reporting data using SQL in Athena and Redshift, including recurring parity validation as ChoiceEDGE moved into production.

Audit data and artifact automation

Automated recurring cross-system audit data collection and artifact preparation across Informix, Redshift, and SQL-based sources, reducing a multi-day manual process to approximately 15 minutes per audit.

Apollo

Sr. Continuous Improvement Analyst

Aug 2010 - Jan 2015

Continuous improvement analytics

Helped establish a Continuous Improvement function combining support demand, ticket drivers, keyword analysis, user behavior, and qualitative review to identify upstream causes of service demand.
Built automated reporting, statistically grounded sampling tools, findings generation, executive dashboards, and KPI frameworks that informed workflow, user-interface, contextual-help, automation, knowledge, and process changes contributing to an approximately 20% reduction in Help Desk demand within one fiscal year.

Strength of Schedule forecasting

Developed a Strength of Schedule model using lead-source mix and cohort characteristics to forecast enrollment within one standard deviation and help determine how long leads should continue to be worked based on differences in their conversion tails.

Apollo

Technical Assistance Center Escalations Analyst

Jan 2010 - Jul 2010

Technical support escalation analysis

Served as a Technical Support escalation point, partnering with systems analysts and developers to reproduce and document recurring issues while building reporting and ticket practices that distinguished isolated cases from systemic problems.
Developed qualitative and quantitative analysis of ticket volume and drivers and presented findings to stakeholders to support technical and process remediation.

Apollo

IT Manager

Dec 2008 - Dec 2009

24/7 technical support leadership

Co-led a 24/7 technical support organization of approximately 80 to 100 employees across three shifts, directly managing two leaders whose teams included roughly 40 to 50 employees.
Served as an IT business relationship manager and created SOPs defining responsibilities, escalation paths, and operating practices for a new business-relationship and support function.

Apollo

Business Intelligence Manager

May 2008 - Nov 2008

Technical Support business intelligence

Managed a six-person reporting team and owned business intelligence for Technical Support, using Crystal Reports and contact-center data to support operational decisions.
Expanded Technical Support reporting beyond standard contact-center metrics to include incident attribution, recurring-issue analysis, and actionable operational reporting.

Apollo

IT Supervisor

Oct 2005 - May 2008

Technical support supervision

Supervised 18 to 22 technical support agents and used performance, quality, adherence, satisfaction, and workload data to target coaching and improve results.
Built an Excel-based quality-performance tracking tool that reduced coaching administration and improved visibility into actionable trends.

Certifications

Certified Scrum Product Owner (previously held) · Lean Six Sigma Yellow Belt, Insight